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Telecommunications Audit - Case Study
Telecommunications Review - Case Study
SMS Reporting - Case Study

Case Study - Telecommunications Audit

The following example is taken from an actual Dog and Bone client.

Client A is a well-known charity organisation, with a national scope of operations. They approached Dog and Bone, suspecting that their mobile bills were much higher than they should be. An initial assessment bore this out (and then some). Unlike other telecommunications consultancies, our Auditing service does not only encompass a simple rates check. We also conduct a comprehensive ‘spring clean’ on your telecommunications accounts, highlighting anything out of the ordinary, allowing us to discover inefficiencies in use and unusual activity, or misuse by staff.

Dog and Bone discovered that excess costs were being generated by a range of factors, few of which actually involved incorrect billing (which is something of a rarity!). The following issues were discovered on the accounts:

  • A broken shared mobile data plan, rendered ineffective through being placed onto a pre-existing mobile data account, leading to massive excess PAYG data costs each month.
  • Over 100 unused fixed lines. We always check whether these are required for utility purposes, such as alarm systems, or lifts. Many of these lines did not even terminate at recognised premises.
  • Over 20 PSTN lines not being charged the correct charity line rental rates for which the client was eligible.
  • Large over-subscription of ISDN infrastructure at one site, with 30 lines servicing 12 staff.
  • Excess fixed line service and equipment, including a great many monthly handset rental charges for handsets that cannot be found.
  • Nearly 30 unused mobiles.
  • A strong tendency for staff to call fleet mobiles from their landlines instead of their mobiles, despite being on a mobile plan providing free calls between mobiles.
  • Heavy use of premium services, such as Sensis.
  • A proliferation of over 30 accounts with the same carrier, testifying to organic organisational growth over time, but leading to administrative inefficiencies and unnecessary excess costs.
Dog and Bone provided a comprehensive report in which all outstanding categories were highlighted and discussed, and a range of possible solutions explored. These solutions proved to be as complex and varied as the issue themselves, and ranged from the development of Call Policies for staff to pursuing backdated credits for issues that were the fault of Client A's carrier.

In the end, Dog and Bone's Telecommunications Audit highlighted potential savings of almost $8,500 per month to Client A's accounts.