 | | | | |
SERVICES
| Telecommunications Review and Tender Management |
| Data Review and Tender Management |
| Telecommunications Audit |
| Project Management |
| Support Services |
| SMS Reporting |
| Download Printable Info Pack |
| Client Testimonials |
Telecommunications Audit
Dog and Bone will take a fresh, accurate and independent look at the cost and performance of your telecommunication and data services. We aim to ensure all parts of your telecommunications infrastructure are operating as efficiently as possible and inappropriate use is kept to a minimum.
We regularly save our clients tens of thousands of dollars with the our Auditing service. Even simple changes, such as canceling an unused phone line, can quickly add up when multiplied over several years. You may be surprised at what we find.
The Process
Our Telecommunications Audit covers the following key areas:
Rates Verification
Dog and Bone verifies whether the existing contracted rates are being applied correctly. Our phone bill analysis software enables us to verify our client’s rates with complete accuracy. All cost categories are analysed, from local calls to inbound numbers, from service and equipment charges to mobile phone calls. If our clients are being overcharged, we will see that this is rectified. Alarmingly, we’ve found in more than 60% of cases clients are overcharged, making rates verification a vital part of our service.
Account Auditing
We conduct a comprehensive ‘spring clean’ on your Telecommunications accounts, highlighting anything out of the ordinary, in addition to any special issues that you request we examine. This allows us to assess:
- Inefficiencies in use. For example, not meeting the minimum spend requirements of particular plans, or simply being on inappropriate plans.
- Unusual activity, or misuse by staff. For example, high call spend and SMS volume, excess data charges, significant Global Roaming expenses or use of unnecessary premium services such as Sensis.
- Unused fixed lines and mobile services.
- The best use of existing equipment.
Detailed Reporting
A detailed report is prepared, with all issue categories clearly broken down, and possible solutions explored. We provide full details on all fixed, mobile and data services that are engaged in unusual activity.
Backdated Credits
Dog and Bone pursues compensation, in conjunction with the client, for any billing errors that are found. We always aim to have any errors credited retrospectively. This often results in substantial savings.
TESTIMONIAL “Contracting Dog and Bone Pty Ltd as our telecommunication consultant has proved very rewarding for Good Shepherd Youth and Family Service Inc. They are a socially conscious company with professional staff who are “switched on” to the needs of organisations such as ours. They deliver on their promises both financially and within the agreed time frame and have saved our organisation not only many thousands of dollars in phone bills but also much time in initially ascertaining the best service for us and then subsequently checking that our bills reflect the savings. We are very happy with their service and would have no hesitation in recommending them to other organisations.”
- Bob Williams, Manager Business and Finance, Good Shepherd Youth and Family Service Inc