Our trials - and thank you to those who participated - have concluded that this service can prove valuable for several reasons. Firstly, we have found that staff members are far more mindful of using their mobiles responsibly when they are aware that their use is being monitored. Of course, most organisations monitor usage as a matter of course, but the monthly SMS reminder works amazingly well. This has served both to decrease misuse, and to curtail excessive use, particularly out of hours. Secondly, this service assists management in allocating costs, without it having to be reported by section managers.
Whilst SMS Reporting is available to all Dog and Bone clients, we would anticipate it to be most useful for our Independent Telecommunications Support Service clients, since in those cases we are generally already working with a client's bills each month. ITSS clients also receive a volume discount. Given the nature of the service, it should also be noted that this service only becomes worthwhile - both for the client and for us - when applied to mobile fleets above a certain size, and for clients who utilise online billing.
Please don't hesitate to contact Dog and Bone for further information.