Impact Report
2022 - 2023
Ethical & Independent
Technology Advisors
At Dog & Bone, we have a vision of a ‘better world through technology’.
We're inspired by organisations who exist to make the world better. Enabling these organisations to have a greater impact through their use of technology, is what drives us.
We Audit Our Impact
At Dog & Bone, our core focus lies in the empowerment of our client’s organisations through technology, and we achieve this through two pivotal avenues. Firstly, we specialise in enabling organisations to harness the full potential of technology to assist them in fulfilling their core mission.
Secondly, we excel in delivering substantial cost reduction through our procurement services. These services are designed to optimise the acquisition of essential resources and supplies, resulting in vital cost reductions and enabling our clients to strategically reinvest these savings.
DIRECT $$ RETURNED TO NFP'S
$8,283,402
$320,000
DISCOUNTS, DONATIONS AND PROBONO HOURS PROVIDED
$129,000
IMPACT GRANTS AWARDED
Impact Framework
With the overarching goal of creating a better world, our impact framework covers 4 key areas in which we can drive impact from an organisational level. Through thoughtful decisions, and with a commitment to continuous improvement, we can be sure that we utilise our resources in conjunction with these guiding principles to maximise our overall impact.
TIME
MONEY
VOICE
EXPERTISE
In order to expand the number of organisations we help, we created the Impact Grants program, offering $120,000 in pro bono services to NFPs that need support with their technology.
Having an impact means more than just working with great purpose-driven clients. We seek out and donate to organisations and initiatives that are delivering outsized impact, such as bringing solar power to isolated communities.
We have a responsibility to use our influence and resources to advocate on issues of impact, such as attending climate action protests and hosting events championing the B Corp community.
One of the most scalable ways we can have a positive impact is through the work we do. Through delivery of great technology and telecommunications outcomes for our charity and NFP clients, we improve both their efficiency and effectiveness.
Our Clients
We are purposeful about who we work with as this is how we achieve our vision. In fact, in 2022/2023 one hundred percent of our clients were not-for-profit, government entities and non-government organisations. This clear focus enables us to deliver tailored solutions that align with our clients' values and objectives, and we ensure we have leading sector specific knowledge.
“Prior to Dog and Bone it was challenging to know which direction to go and how to get there. We now have a reliable industry partner to lean on that can say, 'this is broken let's fix it".
Jon Perry
General Manager Corporate Services, Sparkways
Well-managed telecommunications help not-for-profits stay on top of vendor relationships, save money, manage devices and ensure teams get the right services.
Achieved through:
$7,784,402
TOTAL COST REDUCTION
-
Telco management
-
Migration to new contracts
-
Vendor reviews
-
Consulting and implementation projects
During 2022/23, a significant portion of our activities involved continual telco management services and procurement projects. These projects focused on identifying and implementing cost and time-saving initiatives, resulting in over $7.78 million dollars in cost reduction opportunities identified.
Migration to new contracts saw the greatest cost reduction for our clients, followed by our ongoing Telco Management service, where we ensure our clients services are in optimal condition. Through engagements such as as monthly audits and cancellation of thousands of no usage services, we have been able to claw back millions of dollars in over charges for our clients.
Telco Projects and Management
Our Impact Through Telco Services
SAVINGS
RESOURCING
NO USAGE
EXPERTISE
$1,256,824
$816,000
$264,782
$72,702
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Monthly monitoring of telco billing to ensure accurate invoicing and charges
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Identification of billing errors and incorrect charges
-
Chasing of credits from telcos on behalf of clients
-
Cancellation of unused telecommunication services
-
Support transitioning clients to correct charity pricing
-
Proactively reduce the time required of NFP staff to manage their telco
-
Develop and implement efficient processes for sourcing and managing telco services and devices
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Liaise with telco vendors on behalf of our NFP clients to reduce costs
-
Facilitate finance and admin functions such as cost centre reporting to reduce effort
-
Monthly monitoring of usage to ensure all services are on appropriate plans
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Identification and proactive management of unused services
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Proactive cancellation of services unused over a period of time
-
Liaise with telco vendors and managing cancellations and correct billing and chasing credits if required
-
Leverage our wholesale pricing to get the best value on new mobile devices
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Develop device procurement strategies and streamlined deployment processes
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Provide advice on leveraging tech funds to get subsidised hardware for our NFP clients
Case Study
The Victorian Aboriginal Child Care Agency now has their telco management outsourced so more money could be spent on their service delivery to the community.
"Dog and Bone is always honest and open, communicating clearly and without fluff. Their guidance and direction allowed us to secure an MSP more closely aligned with our needs. They’ve also helped us to navigate the complexities of VTS transitions, and advocating on our behalf with the vendor".
Briony Gatt
Infrastructure Manager, Nexus Primary Health
Tech Projects
Our Tech Consulting team focus on providing expert guidance and advice to our clients to assist them with how they can leverage technology to best deliver their organisational mission and mitigate challenges and risks they may face.
With the help of our expertise, our clients experienced a number of benefits through their engagement with us – and better still, we charge no additional fees on top of the cost for IT. Some examples of our impact through projects include reduction of risk through security reviews, increasing efficiencies through new systems, improving communication through new intranets and improving governance through an IT strategy.
Key impact areas across our projects
Our Impact Through Our Tech Services
REDUCING RISK & IMPROVING SECURITY
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Undertake cyber security reviews and risk assessment
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Manage procurement projects to find new IT service providers to provide ongoing security services to our NFP clients
-
Help charities choose new systems to store their sensitive data securely
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Develop IT strategies to manage information and security governance
IMPROVING EFFICIENCY & SAVING TIME
IMPROVING COMMUNICATION & COLLABORATION
SUPPORTING GOVERNANCE & DECISION MAKING
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Automate workflows, forms and dashboards to help our clients reduce manual handling and paper-based forms
-
Select and implement cloud-based systems to store and manage client or member information
-
Design and implement mobile device management systems to automate deployment of applications and reduce manual handling
-
Design and build intranets to improve staff communication
-
Select and implement unified communications platforms to support communication across organisations
-
Review and advise on websites and digital strategies to improve online presence of our charity clients
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Provide CIO-as-a-Service and ongoing strategic advice to managers in our NFP clients
-
Report to boards and management on ongoing IT
-
Develop IT strategies and roadmaps to guide future direction
Case Study
Over the past two years working with us, healthcare organisation, Nexus Primary Health, has matured their technology and telco ecosystem through vendor and service reviews, and ongoing strategic advisory.
Impact Grants
Pro bono projects to help not-for-profits make the most of their technology, and maximise their impact.
VALUE AWARDED
$129,000
GRANTS AWARDED
11
Over the last 20 years helping purpose-driven organisations maximise their technology and telco, we noticed many not-for-profits who couldn't afford the professional services that would help them have an even greater positive impact on the community. In order to expand the number of organisations we help, in late 2021 we created the Impact Grants program, offering pro bono services to NFPs that need support with their technology.
We're always looking for ways to widen our impact and expand the number of organisations we can help. That's why we're so excited to continue our Impact Grants Program in 2023.
To learn more about our Impact Program and eligibility click here.
Case Study
One on our most recent Impact Grant recipients, St Kilda Mums, is a prominent, local organisation that collaborates with Maternal Child Health nurses and social workers to help struggling families in need.
We are so proud to be able to help a range of non-profits with their technology and telco needs
Our Grant Recipents
“The whole experience was fantastic and so valuable! As an Impact Grant recipient, we never felt we were treated any differently than a paying customer”.
Katherine Hinton
Head of Corporate Services & People, St Kilda Mums
Purpose Projects
One of the driving motives behind Dog and Bone's pursuit of success is to leverage its accomplishments and resources for the purpose of funding meaningful projects through both financial contributions and dedicated time.
Projects We Support
At Dog and Bone, as well as investing in projects to offset our emissions, we invested over $15,000 in projects that align with our organisational values and that are close to our hearts.
$10,000
DONATED TO SOLOMON ISLAND SOLAR PROJECT
$5,000
DONATED TO WETLANDS REVIVAL PROJECT
$1,850
DONATED TO PROJECTS THAT OFFSET OUR EMISSIONS
Solomon Islands Project
In 2020 Dog and Bone pledged $30,000 to assist the Taungangoto community in the Solomon Islands to gain access to solar and internet via satellite service and to purchase much needed materials. The community hosts two of the most important infrastructure and services on the island; the only community high school and airport.
In 2022 this pledge became a reality, with our founder and director Dan McKinley travelling to the Solomon Islands to assist with stage 1 of the project. Through our work we will be providing critical internet access not only to Angaiho Community High School, but the attached community hub. Resulting in members of the community being able to access the internet for the first time, which is life changing for people living in one of the most remote places on earth.
Dan will be returning to The Solomon Islands in 2023 to continue his amazing work within the community. In addition to the satellite internet service, we will also be installing a fully off grid solar system for both the school and the community service. Reliable power is a major roadblock for these communities due to the exorbitant cost of fuel.
To read more about our work in the Solomons click here
The internet access would bring the school and communities the benefits of virtual communication and interaction, hence improving our standard of socio-economic undertaking”.
Anthony Saomatangi
Community leader & project lead
Wetland Revival Projects
Further to this, we made a significant investment in Wetland Revival projects, who work with Traditional Owners and the broader community to protect and restore high value wetlands, waterways and their catchments. Our donation allows us to support Wetland Revivals mission to restore wetlands landscape, fight climate change and provide a safe environment for threatened species.
Find out more about Wetland Revival projects here.
At Dog and Bone, we’re always looking for ways to become a more sustainable organisation.
Some of the initiatives we’ve implemented include:
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Investment in purpose projects to offset emissions
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Provide electric vehicles to staff through salary packaging
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Preference sustainable and ethical suppliers
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Switching our office from gas to electric heating
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Utilising rechargeable batteries
Our commitment to sustainable and ethical business practices
We Audit Our Impact
-0.78
NET EMISSION SCORE
We’re proud to have achieved a carbon-neutral status because it demonstrates our commitment to reducing our environmental impact. By balancing our carbon emissions with offset initiatives, we contribute to the fight against climate change, preserve ecosystems, and contribute to a healthier planet and a more sustainable future. Learn more about our carbon emission position please click here.
103.8
OUR VERIFIED SCORE
Bold claims are well and good - we verified our ethics by becoming one of the first technology companies in Australia to receive our B Corp certification, and were thrilled to retain our B Corp status, increasing our score by 12%. Through extensive auditing of our governance, treatment of staff, customers, the environment and the community, we can ensure that we run an ethical and sustainable business. All B Corp assessments are public, view the detail of our certification here.
Carbon Emission Projects
Pacajai REDD+
Project
Niht Topaiyo REDD+
Project
Southern Cardamon
REDD+ Project
Beyond our ongoing efforts to reduce our overall carbon emissions, we offset 88.49 tonnes of carbon through investing in three projects, which will generate multiple climate, social, and biodiversity benefits. The projects aim to combat deforestation and have been thoughtfully selected for their collective potential to drive positive impacts across multiple dimensions.
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Celebrating Our Impact
This year our team are proud of the huge impact we have had, with some of the achievements including:
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Achieving over $8.2 million in total direct impact
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Identified $7.7 million savings for our telco clients
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Awarded $129,000 of impact grants to 11 small charities
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Delivered tech clients that helped them reduce risk, improve efficiencies and more
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Implemented a range of environmental initiatives and renewed our carbon neutrality status
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Recertified as a B Corp to verify our ethical standards
We would like to thank all of our valued clients and partners who have helped us maximise our social impact in 2023 and we are excited about what we can achieve together in 2024.
Matt Walton
CEO, Dog and Bone
Get in touch
We'd love to chat with you on how we can help through technology and telecommunications strategy, procurement and management.