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Telco Management Services

Our expert team will take care of your devices, services and billing so you can focus on doing the work that matters most

We'll save the month, you save the world

Whether you’re a small charity with only a few devices or a national education provider with hundreds of services, managing the logistics of your organization’s telecommunications needs presents real challenges.

From the nitty gritty of rationalising your telco spend to contracts and asset management to providing operational service delivery, we can help you manage it all.

Features and benefits

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BILLING RESOLUTION MANAGEMENT

Sorting out billing issues and seeking credits

Ensures identified billing errors are proactively pursued with your telco and resolved on your behalf.

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CONTRACT STATUS TRACKING

Holding your service providers accountable

Tracks account and service level contract details, establishing a clear understanding of vendor commitments and penalties to enable strategic decision-making in procurement.

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COST CENTRE REPORTING

A clear view of how your organisation uses telco

Provides a deep understanding of departmental cost and usage, encouraging departmental financial accountability across your organisation.

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COST SAVINGS IMPLEMENTATION

We’ll take care of the detail to save you more

Proactively action items from the Macro Audit report with a clear return on investment, such as the cancellation of No Usage Services and the removal of unused roaming and data packs.

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EXPENSE REPORTING AND AUDITING

Monthly analysis of all bills and service usage

Monthly reporting provides you with a summary of key information and potential actions to improve running costs of your telco services.

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MOBILE DATA USAGE MANAGEMENT

Data usage monitoring to help avoid excess fees

Proactively manages mobile data usage, removing the risk of excess data charges and consequently removing the risk of inflated bill spend.

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MOBILE DEVICE PROCUREMENT

Rapid, secure and seamless device roll out

Ensures the appropriate and timely provision of mobile hardware, adhering to agreed frameworks. Includes handsets and Cellular Modems (dongles and hotspots).

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MOBILE DEVICE MANAGEMENT

Maintain security and compliance with ease

Device enrolment in Samsung Knox or Android zero-touch. Secures the device and ensures your policies are applied via your MDM platform.

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MOBILE OPTIMISATION

The right service for the right price

Maximises mobile contract value through bill analysis of existing accounts, identifying plan and services changes that could lead to cost reduction.

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MONTHLY CLIENT ENGAGEMENT

Experienced guidance on sector best practices

Discusses strategic telecommunication and IT initiatives, explores sector trends and macro reports on service performance and achieved outcomes.

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RATES VERIFICATION

Making sure you’re being charged correctly

Provides you with an assessment of your telco rates and plans including issues reported and remediation activities provided.

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SERVICE/PLAN PROCUREMENT

Negotiating with telcos to get the right services

We manage provisioning for telecom vendor services (Fixed Voice and Mobile Plans/SIMs), managing timelines, cost and MACs.

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SMS USAGE REPORTING

Keep on top of your prolific data hogs

Monthly SMS to mobile voice and data users who exceed your fair use policy.

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TECHNICAL SUPPORT

We’re here to help sort out your telco problems

Provide resolution management of technical faults, enabling your staff to focus on more critical BAU activities.

We’re for organisations that improve the world

We specialise in not-for-profit, social enterprise and government

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We are purposeful about who we work with.
Enabling our clients allows us to create exponential impact.

Anglicare Victoria sees immediate and long-term benefits of Telco Management

Seven years of savings and benefits through management of their telco services under a Telco Management for Anglicare Victoria.

Anglicare Victoria sees immediate and long-term benefits of Telco Management

Get in touch

We'd love to chat with you on how we can help you with telecommunications strategy, procurement and management.

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